ANSWERS TO YOUR QUESTIONS

CAN I GET FREE SHIPPING?

Yes! All orders over $299 will receive free ground shipping (continuous 48 states).

CAN I GET EXPEDITED SHIPPING?

Absolutely, please chose one of the options at checkout.

WHAT LOCATIONS DO YOU SHIP to?

Anywhere in the United States. We are working diligently to serve international markets!

DO YOU ALLOW RETURNS?

• Yes, we offer a 7-day money back guarantee. Please contact customerservice@highline.com or call 888-888-8888 for further return details.
• Items returned must be in the original box and new condition.
• We will gladly refund you for item costs. If it is a mistake on our behalf we will be happy to pay for shipping returns, if not, you will be on the hook for shipping return costs.
• Please allow for up to 14 business days after your return has been received for your refund to be fully
processed.
• Allow time for inspection, restocking and processing time. We appreciate your understanding.
• We are not responsible for any lost or damaged goods during the return shipping process. We advise you keep all information (tracking numbers and insurance) regarding your return shipping items.

WHERE DO I PLACE AN ORDER?

The easiest and most convenient way to place an order is on our site just search “All Products” on the home page and click what specific items you are looking for. You can also call 888-888-8888 to place an order and talk with a member of our Customer Support Team.

WHAT IS THE STATUS OF MY ORDER?

You are emailed a specific tracking number for your individual order. Please use this number to track the status of your shipment. You can also call 888-888-8888 to place an order and talk with a member of our Customer Support Team.

IS THERE A MINIMUM?

No! Absolutely no minimums for quantities or cost.

WHY DID I RECEIVE A PART OF MY ORDER?

We have numerous warehouses throughout the country. Depending on the final shipping location, inventory may be shipped from different locations in order to fulfill your order in the most efficient way.

WHAT ARE YOUR HOURS OF OEPRATION?

Orders of operations are 9am-6pm ET. You can reach us during our business hours via phone at 888-888-8888. Email us anytime at customerservice@highlynesupply.com